Customer Service and the 5 Rules of Birk

The 5 Rules of Birk convey basic principles we feel are fundamental to doing good business.  They are:

1 – Customer First

2 – Help Each Other

3 – Learn New Skills

4 – Communicate

5 – Have Fun

I will write about each one in successive blogs and it’s convenient the first one is about customer service, since that is what I enjoy doing every day.

BIRK RULE #1 – Customer First

We hear the phrase “the customer always comes first” in many different situations throughout our lives, but here at Birk, customer service is really about company culture, and our culture is one of the things we’re most proud of.  We feel customer service is everyone’s job and the commitment to not only meet the customer’s expectation, but to exceed it, is apparent throughout our company.