Remember When…

Most companies have the desire to grow their customer base and revenues, but how you go about this venture must be very different for each and every company. Our company’s story is a smaller version of the Bill Gates one, who started in a garage much like the owner Norman did. Every day was a challenge then, every order was celebrated and every bill was paid somehow.

Now Birk Manufacturing employs about 75 full time employees that work in a new 33,000 square foot high tech facility, have health benefits, a 401K plan and profit sharing. It may seem cliche to say, call here and you will always speak to a real person, and have direct access to the engineering department, but you will! We remember the owner’s commitment and sacrifice, and realize our existence depends on the approval of our customer; we have to earn your business by delivery quality, on time and cost effectively. Birk Manufacturing company remains humble and very well prepared to deliver now and in the future. We have managed to maintain the small company atmosphere and compete in a world market.

Howard Birk

Vice President

Customer Service and the 5 Rules of Birk

The 5 Rules of Birk convey basic principles we feel are fundamental to doing good business.  They are:

1 – Customer First

2 – Help Each Other

3 – Learn New Skills

4 – Communicate

5 – Have Fun

I will write about each one in successive blogs and it’s convenient the first one is about customer service, since that is what I enjoy doing every day.

BIRK RULE #1 – Customer First

We hear the phrase “the customer always comes first” in many different situations throughout our lives, but here at Birk, customer service is really about company culture, and our culture is one of the things we’re most proud of.  We feel customer service is everyone’s job and the commitment to not only meet the customer’s expectation, but to exceed it, is apparent throughout our company.

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The “Rules” of Birk

Birk is an amazing place to work; we are a growing manufacturing company focused on continuous improvement and better serving our customers.  To help with this process I have implemented the “Rules” of Birk; the rules are posted throughout the building and are know by all.  These rules work great for Birk manufacturing and could be applied to any company.  The key to these rules is not that they are posted, it is that everyone truly believes in the meaning and purpose behind the rules.  That is the case here at Birk and because of that everyone here at Birk follow the rules because they will WANT to follow them.

Here are our rules for reference; you may use them as they are OR you may develop your own list.

1. Customer First! – This is the most important rule and is the focus of the entire company

2. Help Each Other

3. Learn New Skills

4. Communicate

5. HAVE FUN! – This rule is almost as important as #1.  I believe that if you love what you do and have fun while working you produce not only a better product but also better ideas for future improvements