New Year, New Goals and Objectives

The beginning of a new year ushers in the opportunity to plan for the future and set new goals and objectives which everyone will work towards achieving over the next twelve months.  Our team at Birk is well known for having high aspirations and expectations and we’re constantly seeking a new challenge to conquer. That being said, this is always an exciting time of year at Birk Manufacturing and one that is full of much anticipation and enthusiasm.

This year Birk has selected to target our company wide quality objectives as the main event for our twelve month heavy weight battle. We have increased our weekly on time fill rate (OTFR) goal from above 90% to above 95%. For this objective we track how well we respond to our customer demand, not how well we perform against what we determined as our target ship date based on current workload and inventory supplies. If a customer calls Birk and requests to have their order in three days when our current lead time is two to three weeks, we use the three day request when calculating our metric. We feel this calculation better portrays how well we serve our valued customers.

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Built-in NOT bolted-on…

Quality of our products and processes along with an added emphasis on continuous improvement are the way of life here at Birk. Among co-workers the term “quality” is all encompassing and means delivering a degree of excellence at every step of the way. Key performance indicators play an integral part in ensuring our quality is not only acceptable but is also being constantly updated to reflect a higher gradation of superiority. Each department within Birk manufacturing is responsible for generating, tracking, maintaining and reporting departmental goals which are appropriately aligned with the overall organizational strategy of providing quality products on time at a great value.

During scheduled management reviews and quality audits the performance of each department is discussed and reviewed in great detail. If metrics show that the objective is not being met corrective action and opportunities for improvement are debated by all of management until a solid resolution is determined. When the goal is found to be easily achieved time in and time out a new goal is established that has a higher degree of excellence. Furthermore, when an issue arises that is detriment to our success the manager of the affected department will not wait until a periodic review or audit takes place and will take immediate action to resolve the issue and institute controls for future prevention.

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